FAQs
How can I contact TotallyFurnitures?
You can email us at info@TotallyFurnitures.com where our customer service team will be happy to help you with whatever you need!
Do you ship in Southern Africa?
Yes
Where do you ship from?
We ship from Johannesburg South Africa
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a 75% refund after it is received.
What payment methods do you accept?
We accept all major credit cards and debit cards (VISA, Mastercard) and PayPal payments and yoco.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Product warranties
- We grant a 1 month guarantee to all our products once shipped .
75% Refunds will only be given out once the quality check manager approves of a fault , then it is your choice if you opt for a 75% refund or the same product being crafted for you.
How do I return an item?
Please contact us at info@totallyfurnitures.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.